Dreamhost Live Chat
I had to ask DreamHost support about a problem today and after when I generated a ticket, I spotted a magic button ‘Live Chat’ above at the panel. I was literally overjoyed. This is the feature which I used to miss a lot in Control Panel. There are many Hosts out there which provide Live Chat facility even when you are not their customer (This does not mean that they are good though). I withdrew the ticket and just talked with DreamHost support live and I am really happy. I have observed that most of the users, when they get hosting account, they also check that whether there is a Live chat facility or not so that they can get back to support as soon as some problem occurs. It makes users feel secure, that Support is always there.